These terms and conditions of sale (CGV) apply to the services offered by Vladislavs Rudnevs EI, trading under the name intechelle, 27 avenue Jean Médecin, 06000 Nice, France — SIRET 131 960 486 00010 — VAT not applicable, art. 293 B of the French Tax Code (CGI). Contact: info@intechelle.fr · 06 30 17 52 03.
- Our services are reserved for business clients.
- Prices in euros, without VAT (VAT not applicable, art. 293 B of the French Tax Code).
- Payment within 30 days of the invoice date, by SEPA direct debit or bank transfer.
- Plans with a 12-month commitment, or with no commitment at a 15% surcharge.
1. Purpose and scope
These terms set out the conditions under which intechelle provides the following services to its business clients: managed IT services and IT support, web hosting, virtual private servers (VPS) and private cloud, one-off interventions, software development and audits.
They prevail over the client's general purchasing conditions, unless intechelle has agreed otherwise in writing beforehand. Specific conditions in a signed quote or contract take precedence over these terms.
In accordance with article L441-1 of the French Commercial Code, these terms are provided to any business that requests them.
2. Orders
An order may be placed through the online order form on the website, by accepting a quote or by a signed purchase order. When ordering online, the client accepts these terms by ticking the box provided for this purpose.
An order request does not bind intechelle. The contract is formed when intechelle confirms the order in writing or when both parties sign the contract.
3. Prices
Prices are expressed in euros. VAT is not applicable, under article 293 B of the French Tax Code (Code général des impôts).
Prices published on the website are given for guidance; the firm price is the one stated in the quote or contract. The price of a plan is fixed during the initial 12-month period. It may then be revised once a year, after informing the client at least one month in advance.
4. Invoicing and payment
- Monthly plans are invoiced in advance, at the start of each month.
- One-off interventions are invoiced after they are carried out.
- The block of hours is payable when ordered.
Invoices are payable by SEPA direct debit or bank transfer, within 30 days of their issue date. No discount is granted for early payment.
Any late payment automatically incurs penalties equal to three times the French legal interest rate, plus a fixed compensation of €40 for recovery costs, in accordance with articles L441-10 and D441-5 of the French Commercial Code.
In the event of non-payment, intechelle may suspend its services if a formal notice remains unanswered for 15 days.
5. Term, renewal and termination
- Managed IT plans: concluded for 12 months, then renewed automatically for successive 12-month periods. The client may terminate them in writing with 3 months' notice before the end of the term.
- No-commitment option (+15%): can be cancelled each month with one month's notice.
- Web hosting, VPS and private cloud: monthly subscription, can be cancelled with one month's notice.
- Serious breach: either party may terminate the contract if the other fails to remedy a serious breach within 30 days of a formal notice.
6. Service delivery
intechelle is bound by an obligation of means (best efforts). Support is provided Monday to Friday, 10:00 to 17:00, excluding public holidays.
Response times depend on the plan subscribed (next business day, within 4 hours or within 2 hours) and are counted in business hours. On-site interventions are carried out in Nice and on the French Riviera.
Each managed IT plan includes, per month, a number of remote requests (10, 20 or 40 depending on the plan) and on-site visits (1, 3 or 5), each lasting up to one hour. Requests and visits beyond this quota, or beyond this duration, are charged at the current rates: €65 per hour remotely, in 15-minute blocks, and €85 per hour on site, with a one-hour minimum. Unused quotas do not carry over. Preventive maintenance, monitoring alerts and corrections to intechelle's own work are not counted.
Remote access tools are only used with the agreement of the client or the user concerned.
7. Client obligations
The client undertakes to:
- give intechelle the access it needs to its premises and systems;
- provide accurate and complete information, and appoint a contact person;
- hold valid licences for the software it uses;
- back up its data, unless it has subscribed to a backup service with intechelle;
- use the hosting services lawfully.
8. Hosting
Hosting services are provided on servers located in Latvia (European Union), operated by the hosting provider inTechnologies SIA. Planned maintenance is announced to the client in advance.
The client is solely responsible for the content it hosts. intechelle may suspend a service in the event of manifestly unlawful content.
9. Liability
intechelle's liability is limited to direct damage. It is capped at the amounts paid by the client under the contract during the last 12 months.
intechelle is not liable for indirect damage, such as loss of business, revenue or customers.
intechelle is only liable for data loss if it is responsible for backing up that data and has committed a fault.
10. Personal data
For personal data processed on behalf of the client, intechelle acts as a processor within the meaning of article 28 of the GDPR. A data processing agreement is annexed to the contract.
The client's contact data is processed in accordance with our privacy policy.
11. Confidentiality
Each party keeps confidential the other party's information it learns while performing the contract, in particular access credentials, data and technical and commercial information. This obligation lasts for the term of the contract and three years after it ends.
12. Intellectual property
For development services, the rights to specific deliverables are assigned to the client once the price has been paid in full, unless otherwise agreed.
This assignment does not cover intechelle's pre-existing tools or third-party components. intechelle's documents, methods and know-how remain its property.
13. Reversibility
At the end of the contract, intechelle returns the client's data and the documentation of its IT system. Any assistance requested beyond this handover is invoiced at the hourly rate in force.
14. Force majeure
Neither party is liable for a failure caused by force majeure within the meaning of article 1218 of the French Civil Code. The obligations concerned are suspended for as long as the impediment lasts.
15. Governing law and disputes
These terms are governed by French law. In the event of a dispute, the parties will first seek an amicable solution. Failing this, the dispute will be brought before the competent courts of Nice.